Two Miles-ism

To tell the truth, I do not enjoy Japan yet.
I met with friend only one time and I work, moving, set up internet connection....

I will go back my hometown this weekend (I am in wife's home now).
I did not contact with family and friends almost for 5 year.

I am looking forward to met them.


*Japnanese economy is very very very very bad, news say so.


Masa

Private:
Take long vacation and go abroad
Start new business
Start NPO
I want to try to write something which give impact to everyone


Work:
Planning
Asking
Growth of my accoiunting skill & sense twice time compare to 2008
Continue to record time
Lead company sales as sales leader


Keypoint:
Watch the Fact without prejudice
Stop a moment


From begining, I have declared that 2008 was final year for me as prestage.



Masa

I impressed for moving staffs.
They worked so hard, gentle, and they gave us extra service with their discreation.
Price was very cheap. Unbelievable!!
My parents gave them tip.
I thought I wanted to start moving company with them.
This is second time for my family to ask them to do so.
The reason is not because cheap, but they are good.

They have done everything by themselves.
We impressed for thier work
We thought it was very cheap
We gave tip
We want to introduce them for someone who need moving company

If someone feel above things, it is ID as professional.
I want to be like them.


By the way, I found two points.

1.
If price is high, our feeling colud be changed even if thier service is good.
Price was beyond our expectation, so we were very happy.
But that feeling is only for an instant.
Actualy they could charge more, and we could pay more.
Even if they charged more, we will introduce to someone who need moving staff.

My conclusion is cheap price give impact only for an instant.
If we provide good service, we should charge lots.


2.
Our image, moving staff are rough.
But they were very gentle.
So, we felt they are very very good staff (I think they should be average worker in Japan)

My conclusion is if we can break bad image for accounting firm and accountant, it will give big impact for clients even if it is normal thing as normal worker.

Let's think what is bad image for accounting firm and accountant.



Masa

December was a good month. Our sales was up significantly compared to 2007.

One of the reasons of our success I believe is the interns. I believe we have the best interns. They are hard working and really contributing to our growth. We should be thankful to them and I am also thankful for every one to be treating the interns nicely. I am sure the interns appreciate that also.

Since we have such wonderful interns, we should be better at including their time in our invoices. That may furhter increase our sales. Also, as the tax season closes in, we should give them more training opportunities.

Anyway, thumbs up for our interns!

Iso

Hiroshi presented an idea about awarding our clients in several categories and giving them a trophy or something.

I think that is a great idea. Awards such as "Most improved," "Woman owner of the year" "Breakthrough year" "Bouncing back" "New comer" etc will be a fun thing to do.

Why don't everybody pick at least 1 or 2 clients for some kind of category and get together to evaluate what kind of awards (Two mile awards) we should give to clients?

Let me know what you think.